FAQ
Do you deliver to my country?
Yes we deliver worldwide. If you cannot see your country on there please email us at hello@thedoggoden.com.
How long does delivery take?
Orders are normally dispatched between 24-72 hours and take between 1-2 weeks to be delivered. Please allow an additional few days as we have extremely busy periods, and there are also international delivery delays that are out on our control.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged items free on charge, please email us at hello@thedoggoden.com.
Are all of the products in my order sent together in one package?
Sometimes they are depending on the product, sometimes the products will arrive separately. This is because our products are stored in multiple different distribution centres so if you have ordered multiple products, they MAY arrive separately.
Can I return my order?
Yes of course, returns can be made up to 14 days of recieving your order, as long as they are unused and in their original packaging. Please contact us at hello@thedoggoden.com and we will assist you with your return.
Can I cancel my order after purchasing on the website?
Yes - we offer immediate order cancellations of up to 1 hour - so if you change your mind please email us in that time frame. Anything over that time we will not be able to cancel as it will be in the processing stage.